Returns & Exchanges

At Solify, we want every order to feel simple, clear, and worry-free.

If something is not right with your order, we’re here to help.

Returns

You can request a return within 30 days of receiving your order.

To be eligible for a return, the product must be:
- Unused
- In its original condition
- In its original packaging
- Not damaged, washed, worn, or altered

For hygiene reasons, socks and personal-use items can only be returned if they are unused, unopened, and in their original packaging.

Exchanges

If you received the wrong item, wrong color, wrong size, or a damaged product, contact us and we’ll help you exchange it as quickly as possible.

Exchanges depend on product availability.

Damaged or Wrong Items

Please contact us within 48 hours of receiving your order if your item arrived damaged or incorrect.

Send us:
- Your order number
- A clear photo of the item
- A short explanation of the issue

Once confirmed, we’ll guide you through the next step.

Return Delivery Fees

Return or exchange delivery fees may apply unless the issue was caused by a wrong or damaged item from our side.

Non-Returnable Items

We cannot accept returns for:
- Used or worn products
- Washed items
- Damaged items not caused by delivery
- Items without original packaging
- Personal-use products that have been opened

How to Request a Return or Exchange

To request help with your order, contact us through our website or WhatsApp with your order details.

Our goal is to keep the process simple, fair, and easy.

Solify Everyday Solutions. Made Simple.